Why has your account been disabled?

Your account on BuyAPet.co.uk has been disabled automatically or manually due to security concerns. In 99% of cases, this is because a VPN was used during registration or login — something that is strictly prohibited on our platform.

Why VPNs Are Not Allowed

Using a VPN hides your true location and identity, which can be misused for fraudulent activity. For the safety of our users and pets, BuyAPet.co.uk does not allow access via:
– VPN services
– iCloud Private Relay (iOS feature)
– Private Browsing/Incognito mode

How to Regain Access

1. Disable Your VPN:
Make sure no VPN apps are active on your device.

2. Disable iCloud Private Relay (iOS Only):
iOS now includes iCloud Private Relay, which acts like a VPN. Here’s how to turn it off:
– Open Settings
– Tap your name at the top
– Go to iCloud > Private Relay
– Toggle Private Relay off

3. Avoid Private Browsing Tabs:
Open Safari in a normal tab (not Private mode) and close all private tabs if active.

4. Contact Our Team:
Once you’ve completed the above steps, contact us and let us know:
– You had a VPN or Private Relay enabled
– You’ve now disabled it
– You’d like the block removed

What Happens Next?

After verifying your message, we’ll lift the block on your account so you can log in again safely.

Thank you for understanding and helping us keep BuyAPet.co.uk a safe space for all users and animals.