Why Has Your Account Been Disabled?
Your BuyAPet.co.uk account has been temporarily disabled, either automatically or manually, due to security concerns.
In most cases, this happens because a VPN, iCloud Private Relay, or Private Browsing/Incognito mode was detected during registration or login — which is not permitted on our platform.
Why VPNs and Private Browsing Are Blocked
These tools hide your real location and identity, which can be misused for fraud. To protect our community and ensure the safety of pets and users, BuyAPet.co.uk does not allow access via:
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VPN services
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iCloud Private Relay (iOS feature)
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Private Browsing/Incognito mode
How to Restore Your Account
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Turn Off Your VPN
Make sure no VPN apps are running on your device. -
Disable iCloud Private Relay (iOS only)
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Open Settings
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Tap your name at the top
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Go to iCloud > Private Relay
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Toggle Private Relay off
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Exit Private/Incognito Browsing
Use a normal browser tab and close any private/incognito tabs. -
Contact Our Team
Once you’ve completed the above, reach out to us with:-
Confirmation that you had a VPN/Private Relay enabled
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Confirmation that you’ve now disabled it
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A request for the block to be lifted
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What Happens Next
After verifying your request, we’ll reactivate your account so you can log in and continue using BuyAPet.co.uk safely.
Thank you for your understanding and for helping us keep BuyAPet.co.uk a trusted and secure community.
